Elements and Performance Criteria
- Maintain knowledge of venue facilities and performances
- Respond to customer queries
- Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability
- Provide accurate information on start and finish times in response to customer queries
- Provide information on facilities and services for customers with special needs, as required
- Advise customers on nature of seating, including location and viewing details
- Take account of special requests and customers with special needs when selecting seats
- Make appropriate recommendations for alternative or future performances, sessions or events as required
- Provide accurate and clear advice on refund and exchange policies and procedures
- Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times
- Seek advice or assistance from colleagues as required
- Issue tickets
- Maintain online booking systems